Shipping

We ship locally & internationally.

How is the shipping calculated?

  •  Free local shipping for purchase above S$50 in Singapore. $2.50 flat rate below $50.
  •  For International shipping, Free Shipping above $150. $10 flat rate below $150. It will be calculated at the checkout! We will not be responsible for any additional charges at customs.

Please note that free shipping is only applicable if amount is more than stated above after deducting any discount code.

Return & Refund Policy

  •  We are sorry to hear that you are dissatisfied with our products!
  •  Only unopened items in complete brand new condition can be returned & exchanged.
  •  For local parcels, return parcels have to be mailed back within 10 working days.
  •  For international parcels, return parcels have to be mailed back within 20 working days.

 
Refunds will only be proceed only after we received the return parcels.
Macqueza will not be liable for any damage or loss of parcel during the transit.
 For any extra inquiries, please reach out to us via email!
 
Exchange policy

  •  Exchange of item is only available with another item of the same value, however, availability of exchange is based on stock availability.
  •  All exchange items must be mailed back. Macqueza will only proceed with the exchange request after we receive the original item.
  •  Macqueza will not be liable for any damage or loss of parcel during the transit.
  •  All shipping fees for exchanges will be borne by the customer.
  •  For any extra inquiries, please reach out to us via email!